Terms Of Service
Use of the Capturing True Emotion Web Site and all related software product(s) is governed by the laws of the state of California. Your use of these services constitutes acceptance of these terms and conditions and creates a binding agreement between yourself and Capturing True Emotion. You must be at least 18 years of age to use these services.
Conditions of Use
You must have the legal ownership and/or explicit contractual rights to all of the images that you use in any form of fashion with Capturing True Emotion or its affiliated software developers. Images provided to you by professional photographers or made available through web sites, magazines, books or other resources are protected by copyright laws and should not be uploaded or shared in any fashion.
The following actions will constitute grounds for blocking access to Capturing True Emotion and its related software:
Uploading, posting, ordering for print, emailing or otherwise transmitting any content that is unlawful, harmful, threatening, harassing, defamatory, obscene, vulgar, invasive of another's privacy, or otherwise objectionable
- Harming minors in any way, including, but not limited to, content that violates federal and state child pornography laws, child exploitation laws and laws prohibiting the depiction of minors engaged in sexual conduct
- Uploading, posting, emailing or otherwise transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software
- Interfering with or disrupting (or attempting to interfere with or disrupt) this site or servers or networks connected to this site, or disobeying any requirements, procedures, policies or regulations of networks connected to this site
- Using this service for the purpose of making images available for viewing to the general public
- Providing any information to Capturing True Emotion that is false or misleading, that attempts to hide your identity or that you do not have the right to disclose
The Capturing True Emotion Promise
The Capturing True Emotion goal is 100% satisfaction.
If you are not happy with the quality of your order, contact us within 30 days and we will reprint it free of charge. We cannot be responsible for poor image quality resulting from inadequate resolution or improper exposure. Please know that digital files do not have a wide latitude for adjustment. Please preview your images to make sure that all customizable features are to your liking before placing your order. These features include spelling, grammar, positioning of text, orientation/cropping of images and other services such as paper choice and finishing options.
Our Turnaround
Photos Prints Only, same paper type: 24 hours
Prints only printed on more than one paper type: 24-48 hours
Prints with mounting services: 24-48 hours
Prints requiring retouch services: 24-48 hours
Home Décor: 24-72 hours
Fun Stuff: 24-48 hours
Payment
We accept only credit cards - Visa, MasterCard, American Express, and Discover
For your protection, our software encrypts credit card data when your order is submitted to us. Cards will be charged when the order is received. Please be sure to include the credit card billing address on the Software Order Summary Form if it differs from your shipping address. This will help avoid any unnecessary delays in processing your order.
Shipping
Capturing True Emotion will ship your orders via 1st Class Mail, FedEX-Smart Post, FedEx-Ground, FedEx-2ndDay, or FedEx-Next Day. Most orders ship with 24 hours; however, additional time may be incurred for mixed orders (different paper types, finishing services). During the holidays some orders can take longer depending on the incoming volume, size, paper type or finishing service requested.
U.S. Shipping Charges
1st class Mail (5-10 Business Days)*-Prints Only-5x7 or Smaller-Quantities less than 50-$3.95
FedEx-Smart Post (4-6 Business Days)*-All Prints or Fun Stuff Only-$7.95
FedEx-Ground (2-4 Business Days)-Prints, Funstuff, Home Decor-$10.95
FedEx-2nd Day (2 Business Days)-Prints, Funstuff, Home Decor-$14.95
FedEx-Overnight** (Next Business Day)-Prints, Funstuff, Home Decor-$25.95
*1st class shipping is only available for orders that contain prints 5x7 and small. Orders containing 8x10 or larger prints and print quantities greater than 50 must be shipped USPS Mail or FedEx-Overnight.
**FedEx-Overnight is only available Monday-Friday. Saturday delivery is not available.
Canadian Shipping
FedEx-Ground Canada only-$30.00
Canadian orders that contain frames and/or additional options will be notified via email for approval prior to printing.
